/ Managed IT
/ Cybersecurity
/ Help desk & support
We run the computers, networks and security behind Richmond's small offices, so your team can just work.
4.9 stars from 140+ Richmond offices
Calm. Secure. Handled.
Talk with Mitali
Co-founder
Book a 15-min call
Support on demand
Our help desk doesn't just close tickets. It finds the cause and keeps it fixed.
IT that stays out of the way.
From the first laptop to the last server, Quietline IT turns a tangle of devices and passwords into one system your team never has to think about.
Get a free assessment
Call or text
01
Live monitoring
Watches every device around the clock and fixes most problems before anyone notices.
02
Layered security
Multi-factor sign-in, endpoint protection and nightly backups, tested every month.
03
Local response
A real Richmond tech answers in minutes, and drives over when it needs hands.
What we run
Everything behind the screen.
Most offices start with Managed IT and add the rest as they need it. Projects are quoted flat, in writing, before anything starts.
Get a free assessment
01
Managed IT
One flat monthly price per user covers the help desk, updates, monitoring and on-site visits.
From $89/user/mo
02
Cybersecurity
Multi-factor sign-in, endpoint protection, email filtering, and phishing training for your staff every quarter.
From $25/user/mo
03
Backup and recovery
Nightly backups of every server and laptop, with a test restore every month so we know they work.
From $6/device/mo
04
Microsoft 365 and email
Moves, setup, shared calendars and file permissions, done properly once instead of patched forever.
Setup from $45/user
05
Network and Wi-Fi
Firewalls, switches and office-wide Wi-Fi: designed, installed and labeled, so the next person can find things.
Projects from $1,800
06
Office moves and phones
New offices wired and running on day one, and business phone systems that follow your people home.
Phones from $24/user/mo
By the numbers
Across the 140-odd offices we look after, 2025.
140+
small offices we look after
11 min
average time to a person on the line
4.9
stars, from 212 reviews
99.98%
network uptime across clients
Help desk
Cybersecurity
Backups
Microsoft 365
Network and Wi-Fi
Business phones
Office moves
HIPAA paperwork
How switching works
Switching takes about two weeks.
Most of it happens after five, so the first thing your team notices is that things just work.
Step 01
A free assessment
We walk your office and scan your network. About 90 minutes, and no charge.
Step 02
A flat quote
In writing within three business days, priced per user. No surprise invoices, ever.
Step 03
Onboarding
About two weeks, done after hours. We deal with your old provider so you don't have to.
Step 04
Day to day
One number to call or text, a real person in Richmond, and a review every quarter.
Since 2011
When it needs hands, we drive over.
Fourteen people, all on our own payroll, working out of Scott's Addition. Mitali ran the help desk at a Richmond law firm for eight years; Owen designs the networks. Your office gets the same two or three faces every time.
On site across
/ Richmond
/ Henrico
/ Chesterfield
/ Short Pump
/ Glen Allen
/ Midlothian
/ Mechanicsville
/ Ashland
Plans
Flat, per user, month to month.
No long contracts after the first 90 days. Add or remove a user and the bill follows the same month.
Essentials
Remote first
$89
per user / month
For offices that mostly need someone to call.
Unlimited help desk, weekdays 7am–7pm Monitoring and patching Microsoft 365 administration Remote fixes
Start with Essentials
Complete
Most offices choose this
$139
per user / month
Everything in Essentials, and we come to you.
On-site visits at no extra charge Cybersecurity, fully managed Nightly backups, tested monthly After-hours help for outages
Choose Complete
Secure+
For regulated offices
$179
per user / month
Everything in Complete, watched day and night.
24/7 security monitoring HIPAA and cyber-insurance paperwork A quarterly review with a co-founder Priority on every ticket
Talk about Secure+
Projects are quoted flat and in writing: network and Wi-Fi from $1,800, Microsoft 365 setup from $45/user, office moves by the job.
Reviews
What offices say after the switch.
4.9
From 212 reviews
We used to lose half a day every time the server hiccuped. In three years with them I can't remember the last outage.
Denise
Office manager, dental practice, the Fan
They moved our whole office over a weekend. Monday morning, every phone and printer just worked.
Marcus
Managing partner, law firm, Shockoe Bottom
Somebody actually picks up. Usually in under ten minutes, and they already know our setup.
Laura
Executive director, nonprofit, Manchester
Questions
Asked on every first call.
Anything else, ask a person. We pick up weekdays from 7am.
Call or text (804) 555-0163
Do we have to sign a long contract?
No. The first 90 days are a commitment while we get your office onboarded; after that every plan is month-to-month, with 30 days' notice.
We already have an IT person. Can you work with them?
Yes, and we often do. We take the help desk, security and after-hours work off their plate, and they keep the projects they enjoy.
How fast do you respond?
A person answers the phone in about 11 minutes on average during help desk hours. Outages on Complete and Secure+ get help 24/7.
Do you handle HIPAA for medical and dental offices?
Yes. Secure+ includes the security monitoring, documentation and annual risk review your practice needs, and the paperwork your cyber-insurance carrier asks for.
What happens with our current provider?
We contact them, collect your passwords, licenses and documentation, and handle the handover after hours. You don't have to have that conversation.
Do you charge extra for after-hours or on-site work?
Not on Complete or Secure+: visits and outage help are included. On Essentials, on-site time is billed at a flat rate we quote up front.
Free assessment
Let's make IT the quiet part.
Book a free 90-minute assessment. We'll walk your office, scan your network and send a flat quote within three business days.
Call or text (804) 555-0163
Email us
Help desk hours
Mon–Fri
7am–7pm
Sat
9am–1pm
Sun
Closed
Outage help 24/7 on Complete and Secure+.
Request your assessment
A real person replies within one business day.
Book my free assessment